Contact

We want your shopping journey with MSRTA.M LIMITED to be as reassuring and bright as the lamps we design. Should you have any questions, concerns, or requests, please don’t hesitate to reach out. Our dedicated support team is here to assist you with warmth, clarity, and professionalism.

🏢 Company Details

Business Name: MSRTA.M LIMITED
Company Number: 16700377
Registered Office Address:
293 Montague Road,
Smethwick,
England, B66 4PJ

Legal Representative: Moath Marwan Sowidi

📞 Telephone Support

  • UK & International: +44 121 519 2165

  • Availability: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

  • If calling outside business hours, you may leave a voicemail, and we will return your call as soon as possible on the next business day.

📩 Email Support

  • Customer Service & Orders: info@msrtamlimited.shop

  • Response Time: We aim to reply within 24–48 business hours.

  • For urgent matters, please include “Urgent” in your subject line so we can prioritise your request.

🌐 Online Contact

  • Website: www.msrtamlimited.shop

  • Live Support (Coming Soon): We are working on introducing a live chat function for instant support directly from our website.

📦 Order Assistance

  • For help with your order (tracking, delivery, or return), please include your order number when contacting us.

  • Our team can guide you step by step through shipping updates, returns, or exchanges.

🕊️ Customer Care Promise

At MSRTA.M LIMITED, we believe that customer care is not just about solving problems, but about building trust. Whether you’re choosing your first lamp, enquiring about delivery, or returning a product, our promise is:

  • Clarity: Straightforward answers without unnecessary complexity.

  • Care: Respectful and attentive communication at every stage.

  • Commitment: A resolution-oriented approach to ensure your satisfaction.

✨ Your voice matters to us. Every question, comment, or piece of feedback helps us grow brighter—just like the lamps we create to light up your world.