FAQ

We understand that when it comes to your home, every detail matters. To make your shopping journey smoother, we’ve gathered the most common questions our customers ask, along with clear and reassuring answers.

🛒 Orders & Payments

Q: How do I place an order?
A: Simply browse our collection, select your preferred lamp, and proceed to checkout. Our secure payment system ensures your details are always protected.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as trusted payment gateways supported by Shopify.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! All orders within the United Kingdom ship free of charge. For international orders, shipping is £15, but if your order exceeds £200, delivery is free worldwide.

Q: How long will delivery take?
A:

  • UK Orders: 3–5 business days

  • International Orders: 7–15 business days, depending on destination and customs.

Q: Will I receive a tracking number?
A: Absolutely. Every order includes a tracking number so you can follow your lamp’s journey to your home.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day free return and exchange policy. If your lamp is not the right fit, simply contact us at info@msrtamlimited.shop to arrange a return.

Q: How do I request a refund?
A: Email us with your order number. Once we receive and inspect your returned lamp, we’ll process your refund to your original payment method.

💡 Products

Q: Are the lamps rechargeable or mains-powered?
A: We offer both rechargeable and mains-powered options. Product descriptions clearly indicate the type of power each lamp uses.

Q: Do the wooden lamps use real oak and birch?
A: Yes. We use natural oak and birch wood for selected designs, which means each lamp has its own unique grain and character.

📞 Customer Support

Q: How can I contact you?
A:

  • Email: info@msrtamlimited.shop

  • Phone: +44 121 519 2165

  • Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).

Q: How quickly do you respond to enquiries?
A: We aim to reply within 24–48 business hours.

✨ Didn’t find the answer you were looking for? Our team is always happy to help—just reach out and we’ll brighten things up for you.